Frequently Asked Questions

Basinview Lodging FAQ

We know how much time and money you are investing in your vacation, and we know you will have questions.  To save you time and, hopefully, help you in your planning process, we have tried to anticipate and provide answers to the most frequently asked questions we hear in our office:

Why stay in a vacation rental home instead of a hotel?
In a vacation rental, you can stay in a fully furnished home with multiple bedrooms and bathrooms underneath one roof, rather spending money on multiple hotel rooms. Many rentals are priced between 50 and 80 percent less per square foot than the average hotel room in popular destinations. You can stock the kitchen with all your favorite foods and have great family meals without excess restaurant expenses, room service fees and gratuities.

How do I make a reservation online? Is it secure?
Yes our website and booking system is secure and the calendar is always up to date!
  1. Enter your arrival and departure dates on the upper left corner of the page
  2. Bedrooms - If you have to have a minimum number of bedrooms, select that number here. 
  3. Guests - Enter the number of guests and our system will search for our properties that fit your needs.
  4. Check Availability - Click here to display the available properties that fit your parameters.
  5. Scroll through the list of available properties and when you see one you'd like more information on, click on  "View This Rental".
  6. From here you can view pictures in a slide show, read a thorough description including amenities and for pricing simply click on "Book It Now".  This will not confirm or obligate you ~ it merely prices out your reservation.
  7. Next, review the Terms & Conditions and check the "I have Read and Accept..." box and go to Step 2.
  8. You will now enter your guest information here
  9. The final step is to click on Confirm and Submit Your Reservation ~ you are now done and will receive an email confirmation upon completion!
If you have additional questions or want to book over the phone, call us at 877-686-4733 or 801-430-4414.

Is there a minimum stay required?
Yes, we typically require a 2-night minimum stay, depending on the property.  During Christmas Holiday the minimum is typically at least 4 nights. 

What is the CSA Damage Protection Plan?
The damage protection plan is required on all reservations made with Basinview Lodging. This program will leave you resting easy while enjoying your vacation!  For only $25, you will be covered for any accidental damages that occur during your stay for up to $3000.00 - now there is peace of mind!  Prior to this program, guests had to have a security deposit and were responsible to pay out-of-pocket for any damages that occurred -that could be hundreds of dollars that you would otherwise be responsible for.   This plan protects you as well as the owners of the vacation rental property. (Contact Basinview Lodging for full details)
 
What is CSA's Travel Insurance and should I purchase it?
 The Travel Insurance is optional coverage that will protect your non-refundable payments in case you have to cancel your reservation. We strongly encourage all guests to purchase travel insurance as protection from the unexpected (see the CSA tab in "About Us" for additional information.) Please keep in mind that Basinview Lodging has a no refund policy.

Do I need to check in at the office?
There is no need to come by the office to check in, provided all monies for your stay have been received.  Once we have received your signed and completed rental agreement (Registration Form), including your credit card information, we will send the access codes required to access your home.  These codes will access the key box at your condo or home.  Your confirmation will include pre-arrival check-in information, including directions to/from the airport and local highways, maps of the area, and detailed entry instructions for the home.

What Should We Bring?
Basinview Lodging will provide: Linen (sheets, pillowcases, bath towels, hand towels, face cloths, kitchen rags and towels) for the amount of people that the property sleeps in beds, this may be different than the maximum occupancy for the property. Each property that has a full kitchen will have basic cookware, toaster, blender, coffee maker, dishes and utensils. We provide body soap, shampoo and conditioner, dish soap, hand soap and  dishwasher detergent.
 
Items you might want to bring: Hair dryer, beach towels, personal items, recreational gear, and grocery items. Any specialty cookware, pans or utensils. Some properties have a washer & dryer, you will need to bring your own laundry detergent. We also provide the first days supply of toilet paper and paper towels, please bring or purchase enough toilet paper and paper towels for the remainder of your stay when you grocery shop. If you need any additional items, they must be purchased by the renter.

For your convenience, we have a portable crib and high chair available for rent.

Is there a Grocery Store In The Area?
Yes, Valley Market located in the heart of Eden, about a half mile south of Wolf Creek Resort. It is a large grocery store with most everything you will need.

Are pets allowed?
We do have one property that will allow pets, but most of our rental condos and homes do not allow pets due to HOA Rules or allergy concerns. Any pets must be approved prior to occupancy.  A pet of any kind on the premises of a non-pet property is absolutely prohibited and is grounds for immediate eviction of the entire party without refunds and Manager may charge Tenant's credit card a minimum of $500. 

What is the payment policy?
Payments can be made in the form of credit card, personal check, cashiers check, e-check, certified check, or money order. Please make checks payable to Basinview Lodging.  Personal checks cannot be accepted within thirty days of the check-in date. An advance payment equal to 50% of the rental rate is required within 10 days of receipt of confirmation of reservation.  The balance of rent is due thirty (30) days prior to the check-in date.  Reservations made less than 30 days prior to the check-in date will require full payment via credit card, cashiers check, wire transfer, certified check or money order. If paying by check and check is returned for NSF, there is a $50 service charge per occurrence. Payments for foreign reservations must be made in U.S.funds by credit card, money order, wire transfers, or cashiers checks payable on a U.S. bank.

Are there any other fees beside the nightly rate?
Yes, a cleaning fee and hospitality tax will be added to each stay. The cleaning fee is posted on the website and will be based on the size of the home or condo you are staying in.

What time is check in?
 The regular check in time is 4:00pm, Mountain Time.

What time is check out, and what do I need to do to check out?
Please remember that check out time is no later than 10:00 AM. Late check-outs are available with pre-approval from management, however late check-outs are very rare in high season..  The house keeping staff will be arriving shortly after 10:00AM to perform a routine inventory and home inspection to the house, so please be sure to report any damages or breakages during your stay prior to your departure to eliminate any claim made on your credit card.  Just make sure to lock up, be sure to return the house key to the lock box to avoid unnecessary charges and have a safe trip home.  By-the-way, take care to check you have packed all your personal belongings.  Unfortunately, the management cannot be held responsible for any items left behind.

What is your Cancellation Policy?
 (a) If the customer cancels their reservation a minimum of thirty (30) days prior to the commencement of the reserved stay, they will incur no penalty, and all advance payments, including reservation and property damage deposits, will be fully refunded. If cancellation occurs less than 30 days prior to the check-in date, 50% of the rental charge for the entire reservation period will be forfeited. If cancellation occurs less than 7 days prior to the check-in date, 100% of the rental charge for the entire reservation period will be forfeited.  (b) If the customer makes changes in the dates of their reserved stay, less than thirty (30) days prior to the commencement of the original reserved stay, and these changes result in a shortened stay, they will be responsible for rental payment for the longer original reserved stay, to the extent that the dates vacated by these changes cannot be re-sold to another customer.   Refund will be made for those dates of a reserved stay that are not used due to early departure, only to the extent that some or all of these vacated dates could be rerented to another customer.  (c) All refundable deposits will be refunded by check within fourteen (14) days of the cancellation notice

Can I Smoke Inside The Property?
NO, Smoking is not allowed in or around any of the properties. Per the Rental Terms and Conditions that is signed at the time of the reservation, "Tenant agrees that this agreement and Tenant's right to occupy the premises may be immediately terminated by Manager... no monies will be refunded under any circumstance...and Manager is authorized to charge Tenant's credit card for HOA fines and also up to $1,000 extra cleaning fee for the property.
 
What If I Need To Cancel Or Change My Reservation?
If cancellation is received more than thirty (30) days prior to check-in date, Lodging Manager will refund 100% of the sums paid, less a 10% cancellation fee.  If the notice of cancellation is received within 30 days or less prior to check-in date, Lodging Manager will refund 50% of the rental rate.  If the notice of cancellation is received less than 10 days prior to check-in date, Tenant will forfeit the all rent sums paid. We do offer travel insurance which will protect you in case your plans change. We strongly encourage you to purchase this travel insurance, it will protect you if you do need to cancel or change your reservation. If you need to change the dates of your reservation you will need to contact our office to make arraignments. There will be a $50 processing/handling fee for all changes to another property or to change the dates of your reservations.  There are no refunds for early departures, delayed arrivals, inclement weather or reduction in the number of nights reserved for any reason. Travel insurance is highly recommended.

Will My Cell Phone Work At The Properties?
AT& T, T-Mobile, Sprint, Verizon have service at most of our properties. If you have cell service from out of the US you may have problems and incur extra fees.

Do I Need to rent a 4 Wheel Drive?
In the summer all properties should be accessible by most vehicles.  During the winter months however, front wheel drive or 4 X 4 is recommended.  If you plan to drive to Powder Mountain, 4 wheel drive is highly recommended on fresh snow days
 
Is daily housekeeping service available?
While your vacation rental is thoroughly cleaned and prepared for your arrival, should you require a mid-stay or daily housekeeping service, it is available for an additional fee. Please speak to your reservation agent or send an email to info@ basinviewlodging.com for more details.

What If I Leave Something At The Property?
We will do our best to retrive them. There is a minimum $25 charge for shipping and handling to mail lost items. Please make sure you get everything when you leave. We are not responsible for lost items.
 
Will We See Any Wildlife?
Most of the properties are located in the mountains, as a result you could possibly encounter wildlife (deer, elk, moose, squirrels, and bugs of various types, etc). 
 
Is There An Additional Cleaning Charge?
All of our properties do have a minimal cleaning fee.

Can I buy Alcohol in Utah?
You can buy beer in the grocery stores, but for wine or the hard stuff you need to go to a Utah Liquor Agency store.  Here is a link to the Utah Liquor Agency website:  http://abc.utah.gov/stores/index.html

The Liquor Store in Bountiful is the most convenient Liquor store on your way from the airport
Utah Liquor Agency
70 South 500 West
Bountiful, UT 84010
(801) 295-3051

The Ogden store is the most convenient Liquor Store after you arrive at your rental property.
1160 Patterson Street
Ogden, UT 84403
(801) 394-1898
 
If I have questions during my stay, who I can call?
Should you have any questions during normal business hours, please call the office toll free at 877-686-4733.   If you have an emergency, you can reach Julia at 801-430-4414 or Greg at 801-791-9104.  Please limit any after-hours calls to emergencies only.